Healthcare facilities pose a unique security situation. By nature they hold a lot of risk other organizations don’t necessarily have to deal with. Most healthcare facilities are open to the public and provide care for a vast array of people on a daily basis. Many facilities also house expensive and often sought after narcotics or medications. Also, recent changes to healthcare policies are having an effect on everyday operations and their implications may not be fully realized yet. These factors combined with the unpredictability of patient and public behavior make healthcare facilities particularly sensitive environments that require special attention when it comes to security.
As licensed security system integrators our team at Perfect Connections, Inc. understands the changing healthcare climate is producing security risks that need to be addressed. We have been providing comprehensive security system solutions to facilities throughout northern and central New Jersey since 1992. Protecting the integrity of any healthcare facility is crucial to the safety of not only its patients and the general public, but medical staff as well.
Unfortunately, healthcare facilities are no strangers to criminal activity. The 2012 Crime and Security Trends Survey, based on responses from 208 healthcare organizations across the United States, showed that incidents of crime at healthcare facilities are on the rise. In just two years from 2010 to 2012 these incidents rose 37% from a reported 15,000 to more than 20,500. Keep in mind these were reported events. The US Department of Justice estimates that at least half of the crimes committed go unreported. A reason organizations fail to report disturbances is at least partially due to the fact that they don’t want to look bad in the public eye and potentially lose patronage.
There are many contributing factors to the rise in criminal incidents at healthcare facilities. For one, many facilities are open to the public 24 hours a day, 7 days a week which can leave them vulnerable. Outside disputes sometimes spill into the healthcare environment causing disturbances and putting staff and patients at risk. Many facilities house pharmaceuticals which can attract substance abusers and drug dealers, increasing the risk of narcotic theft and violence. Another security issue facilities face is when their real estate expands. When healthcare organizations acquire new facilities it can be difficult to create consistency in mitigating risks and instituting security protocols, especially across sprawling campuses.
The Affordable Care Act (ACA also known as “Obamacare”) poses a not so obvious concern when it comes to healthcare security. How can a healthcare policy affect security you ask? According to James Barbour, Market Research Analyst on the Kratos PSS Marketing Team, the ACA will undoubtedly have implications on healthcare budgets. He says, “Hospitals will guard their budgets cautiously, and security—traditionally viewed as a cost center—will feel the pinch.” Experts also estimate a rise in patient volume due to more people being insured. This has the potential to overwhelm facilities that are already stretched too thin due to budget cuts. The repercussions of the ACA have not been fully realized in general, however security integrators and healthcare professionals should be thinking about ways to effectively and economically manage the risks associated with the healthcare environment.
Often times a healthcare facility will employ physical security guards to help ensure the safety of their staff and patients. However, in the changing economy and in light of policy changes we know security may be faced with spending challenges. Security guards may be on the chopping block when it comes to budget costs, so how can facilities make up for the lack of physical security? Implement comprehensive security systems that include access controls, surveillance, monitoring and notification systems, and lockdown capabilities.
Access control systems can help limit who can gain entry to specific areas of your facility. This would help in sensitive areas, like pharmaceutical storage and data centers. According to Joe Liguori, president of the Board of Directors Security-Net, “healthcare facilities are finding that there is a long-term cost savings by implementing access control for storage and supply closets, for example, eliminating the need to change locks and replace lost or stolen keys.” Access control can also help decrease or eliminate theft. By using different methods like card readers, fobs, or sometimes biometrics credentials are harder to duplicate or steal making it easier for medical staff to focus on what is most important, their patients.
In addition to access control, surveillance plays a key role in crime prevention and overall safety. Security cameras allow an organization to have eyes across their entire facility including areas that often go unprotected like parking lots/garages. Having a monitored security system, especially in regards to surveillance, helps alert the proper authorities faster in an emergency. In tandem with a monitoring service, a mass notification system can notify the right personnel in an emergency or dangerous situation as it is occurring. Being notified of an event as it happens would allow for immediate action and hopefully prevent further damage. This is where lockdown capabilities would be beneficial as well. All it would take is the touch of a single button from a facility member, and part or all of a building could be shut down. This is a particularly beneficial feature that can keep a perpetrator out of certain areas in high risk scenarios. Fortunately, lockdown capabilities can sometimes be easily integrated with existing access control features.
While crime statistics can seem daunting, it’s important to remember that many, if not most, healthcare facilities are generally considered safe. However, as a healthcare professional or facilities manager it behooves one to consider the risks specific to their organization and how they can be mitigated. As security system integrators, our licensed team at Perfect Connections, Inc. has been providing comprehensive security solutions to healthcare facilities throughout northern and central New Jersey for over 25 years. Just like your patients, we know that no two facilities are exactly the same and that it takes an individualized approach to solve specific needs.
If you live or run a healthcare facility in Central or Northern New Jersey and would like information on any of the topics discussed above, please call 800-369-3962 or simply CLICK HERE.