Description: Perfect Connections, Inc.

The Connection Newsletter


Issue: # 2012-1

January 2012




Dear Patrick,

Welcome to the first issue of our newsletter for 2012.  In this and future issues we will discuss topics of residential and commercial security.  In this issue we talk about what usually happens during a residentail burglary and simple steps you can take to protect your personal property.  We also analyze the problems with internet phone service with regard to security systems.  Next month, real convenience and information benefits of having your security system hooked up via IP and GSM are explained.


If you have any questions, please don't hesitate to call us.




Perfect Connections, Inc.


Residential Burglaries

A Few Easy Steps To Protect Your Property


Most people are shocked to hear about how residential burglaries actually occur. The vast majority of burglaries are nearly identical, making it relatively easy to anticipate and prevent one at your home.

Residentially, most burglaries occur between 11:00am and 4:00pm (yes, broad daylight) Monday through Friday. The burglar will typically go to your front door and knock. If someone answers, they may ask for a random person ("Is Bob here?") or for directions to some obscure address... whatever they say, you can be pretty sure that if it sounds and looks suspicious, the man at the door is likely casing out homes in your neighborhood and you should call 911 and have the police check it out.


If no one comes to the door, the crook will do a tour around the house and knock again on the back door. Whichever door looks weaker tends to be the one that will be used. Entry is most often gained using a screwdriver or crowbar near the lock to pry the door just enough so that a good kick will split the door frame. In most cases, the door and deadbolt withstand the kick, but the doorframe splits, allowing the burglar to walk right in. Once inside, the crook(s) will go straight to the master bedroom and empty out the bedside tables and dressers. The next stop is the closet where they will rifle through everything looking for cash, jewelry and anything that can be easily turned into cash. After the master bedroom, they'll typically do a quick tour of the entire house looking for other portable items like cameras before heading out to their waiting (sometimes) stolen car.  

One variation of the above scenario is when entry is gained through a window, often on the second floor, with the burglar hoping there is no alarm sensor. In that case, the first stop will be a main floor door in order to open it and prepare an easy escape, before heading to the master bedroom.


As most of the property crime is committed by drug addicts trying to support their habit, stolen goods are sold very quickly , often within hours of the burglary. Most of the time, a crook gets about 10 cents on the dollar. As a result of these economics, a typical burglar needs to break into multiple homes every day to support their drug habit. 


What are the lessons?


1. You need to "five-minute proof" your most precious belongings.... DO NOT keep anything that you cannot replace in your master bedroom; 

2. Whether you have anything or not in your master bedroom, that is where the crooks want to go... consider installing a deadbolt on your master bedroom door (even if you only use it when you are out of town). This will slow them down and allow time for the police to respond;

3. Consider having a safe installed. However, you must be willing to have it professionally installed by a locksmith. Believe me, it does not matter how heavy the safe it, if it is not bolted into the ground (preferably a concrete pad) it can be stolen.

4. Typically, people are most concerned with losing irreplaceable family jewelry. If you have jewelry that you do not regularly wear, consider using a safe deposit box at the bank or in a properly installed safe... or store it somewhere else in your house, but not in the master bedroom.

Remember that the goal of your security plan is to ensure that it would take a crook five minutes or more, from the point at which the alarm is tripped, to get to your most valuable possessions. 


We Know It's Cheaper

Why Internet Phone Service Can Leave You Vulnerable

We have been talking for a while about the impact that VOIP (Voice Over Internet Phone) service can have on your alarm monitoring service. The most obvious problem occurs if you have VOIP service at your home or business. If you lose power, your cable or dsl modem will not work. Even if your device has a built in battery back up, it is designed to work for a short period of time, not the 24 hours required by code for a fire alarm system. No power mean your modem can't work, you will have no phone service and your alarm can't send the signal to the monitoring center.The other problem is the conversion process.


The analog system must be converted to digital. With voice, it is not very critical. Your conversation is cut up and sent digitally as packets, and then reassembled at the other end. The quality of telephones and the way our ear works makes this system economical and effective. For data transmission it doesn't work as well. Instead of a string of words, we have a string of data. That data contains information like your account #, what event occurred, and what device caused that event. That information must be received exactly as sent for the monitoring center to send the right authorities (police, fire, ems) to the right location. You also don't want the police dispatched if your system is sending a low battery signal.


VOIP takes that string of data from your premises, cuts it up, transmits it, and then reassembles it at the receiving end. There is no standardization as to how that data is cut and reassembled and different VOIP providers use different systems. With voices, it just doesn't matter is a bit of data is lost in this process, but with data, it is critical.


Some VOIP services will simply not work with alarm systems. Vonage and Magic Jack, for example, warn that their service is not be used with alarm panels. Cablevision, Comcast, and FIOS service appear to be better, and most of the tim, the signal gets through. Most of the time, however, is a problem for the security industry.


When you choose to have an alarm system installed to protect your home, business, and family, your rightly expect it to work. Not sometimes, not 70% of the time, not even 99% of the time should be acceptable. After all, 99% uptime means that in a year your phone service is not working for 87 and a half hours. That is not good enough for us and we don't think it should be good enough for you.


Unfortunately, that is not where the problem ends. Even if you don't have VOIP service there is a very good chance that somewhere along the way from your home/business to the monitoring station, the signal will be converted to digital and then back to analog before arriving at the central station dispatch system. In the future, this will become more prevalent as the remaining non wireless phone companies become unregulated and will be driven to reduce cost. Good for calling friends and relatives, but as we saw above, not good for alarm communications.

The good news is that there are solutions that solve the problem and work with virtually every alarm panel in service today. The most common is a GSM dialer. It is simply a unit that transmits alarm signals via the GSM data band to the monitoring station. Since it doesn't have to wait for a dial tone, the signal actually gets through to the central station quicker than with a telephone dialer. These units can either be primary, with no telephone service at all, or secondary, used if the alarm information doesn't get through properly via the phone line.


Another option is an internet protocol (IP) communicator. These units send digital information from the alarm panel to the monitoring center. These come either stand alone or with a GSM communicator built in. In that case, the internet is the primary communication path and the GSM path is used as back up. Both IP communicators and GSM communicators are 2 way communicators, allowing for supervision. This ensures that the units are working properly and if not, you are notified.


Apart from reliability, having a digital communicator on your alarm system opens up large array of features that were not available before. Log on with a computer or Android or IPhone app and see if your alarm system is on or off, see who armed or disarmed it and when, even see if any windows were left open. Forgot to give the cleaning person your code, no worries, disarm the system from work.


We recommend everyone add an alternative communicator to their system for reliability; convenience is secondary, but a very real benefit.


Please contact us and we can discuss specific solutions and options available for your system and needs.



Perfect Connections, Inc.

PO Box 893

Somerville, NJ  08876


908-722-2191 fax


NJ License 34BF00012200





$194 VALUE

This BIG 73 Point Safety and Security Audit examines your property point by point and will let you know how safe and secure your property is.  Discover potential trouble spots before they become a problem.  We will provide this written assessment to you for free and with absolutely no sales pressure. 




Offer expire February 28, 2012.  Due to the comprehensive nature of this survey, quantities are limited.  Call today to schedule your BIG 73-Point Safety and Security Audit.